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E-Sarco FAQ

My order was declined. What would cause this?
There are several reasons why a credit card is declined. Most often it is because of a simple error such as incorrectly typing information, or not ensuring the "Billing Address" is the same address your credit institution has on file. If you make a correction or simply another attempt, sometimes a browser session will not refresh correctly, or the cached items will cause an issue. Please try clearing the cache and cookies from your browser before your next attempt to resolve the issue, or change browsers completely. If the card still declines, you will need to contact your financial institution to determine if they are blocking the charge.
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How are products shipped?
Products are shipped in the most efficient way possible to help save you money. Generally orders whose subtotal is less than one hundred dollars are shipped US Postal Service. In some occasions, depending on the order, UPS will be used. Orders of one hundred dollars or more as well as heavy and bulky items are shipped UPS.
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Can I make changes to my order once Sarco receives it?
Generally, we are only able to make changes to an order the same day we receive it (status: Order Received). It is very unlikely we will be able to change anything once it is sent to the warehouse (status: Order In Warehouse).
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SARCO, INC.
50 Hilton Street
Easton, PA 18042
Voice (610) 250-3960
Fax (610) 250-3961
 
FOR ALL EMAIL INQUIRIES - PLEASE NOTATE ON YOUR EMAIL THAT IT IS FOR OUR ECOMMERCE SITE. Thank you.
 
 
CUSTOMER SERVICE DEPARTMENT -

GENERAL INQUIRIES:
Tel: (610) 250-3960
Fax: (610) 250-3961
info@sarcoinc.com
 
 
CREDITS / REFUNDS:
E-Comm Returns Click Here

ORDER PROBLEMS / DAMAGED or MISSING PACKAGES:
ecomm@sarcoinc.com
Please Note: Sarco’s responsibility for goods shipped ends when it leaves our door. Lost or damaged claims are the responsibility of the claims carrier.  We will assist in every way for you on claims to carriers.
 
 
PARTS DEPARTMENT
parts@sarcoinc.com
 
 

MACHINE GUN DEPARTMENT
mgdave@sarcoinc.com

 

GUN ORDER DEPARTMENT  - You can not purchase Firearms through our e-Commerce site at this time. Please call 610-250-3960 or Email
mwilm@sarcoinc.com

Or FAX GUN ORDERS to 610-250-3962

FAX ALL FFLS to 610-250-3962


IMPORT/EXPORT, INTERNATIONAL ORDERS, CONCERNS & DEALS
international@sarcoinc.com

 

RETURNS DEPARTMENT
ecomm@sarcoinc.com

 

 
 
 

 

WEBSITE
amy@sarcoinc.com

 

HABLAMOS ESPANOL
ecomm@sarcoinc.com
 

Mailing Lists